Frequently Asked Questions
We offer a wide range of medical services including travel vaccinations, detailed blood tests, men’s and women’s health services. We provide online consultations and medication delivery for a broad range of health conditions.
Yes, through our online consultation service, our pharmacist independent prescribers can assess your condition and prescribe medication if clinically appropriate, without the need for an in-person visit.
We provide comprehensive blood testing services, including allergy tests, hormone profiles, cholesterol and lipid profiles, and more. These tests are available both in-clinic and through home finger-prick kits.
Appointments can be booked easily through our online booking system available on our website.
Yes, our pharmacists are qualified independent prescribers who are trained in providing safe, ethical, and appropriate treatment in line with the latest guidelines.
We offer a range of vaccinations for travel as well as general health, including flu shots, hepatitis vaccines, and more.
Medications prescribed after an online consultation can either be collected in-store or delivered to your doorstep.
Yes, we provide consultations and advanced treatments for various skin conditions, including infections and allergies.
Yes, we offer professional phlebotomy services for a variety of blood tests in a comfortable and safe environment.
Our expert team can advise you on the most appropriate blood tests based on your health concerns and medical history.
Yes, prescriptions can often be filled immediately after your consultation, subject to availability.
Yes, we provide comprehensive travel health consultations, including advice on necessary vaccinations and medications for your trip.
Yes, we offer extensive allergy testing services to help identify specific allergies and provide appropriate treatment plans.
Test results are made available through our secure patient portal, or they can be discussed during a follow-up consultation. Some in-house test results are available in as little as 10 minutes.
We provide various cardiovascular assessments, including blood pressure monitoring and cholesterol testing.
Yes, we offer confidential consultations and treatment options for erectile dysfunction.
We do not offer a ‘repeat prescription service’. If you require medication for a condition a new consultation process would need to be conducted to determine appropriateness of treatment.
Although we do not provide an official referral service, if our team picks up anything unusual we would discuss with you and offer to write to your GP for further investigation. We would always sign-post patients if we think something requires further investigation.
For urgent medical needs, we strive to provide prompt service. Please indicate the urgency when booking your appointment.
We provide advice and can provide ongoing support for various chronic conditions within our remit. This would include things such as dermatitis, pain etc.
Please contact us for the latest information on COVID-19 vaccinations and availability.
Please contact us for the latest information on Seasonal Influenza vaccinations and availability.
Patient confidentiality is paramount. All consultations and medical records are handled with the utmost discretion and privacy. We have electronic patient medical records with the highest level of security.
Yes, we provide assessments and treatments for various respiratory conditions.
We accept various payment methods, including cash, credit/debit cards, and online payments
Terms and Conditions
Effective Date: 01/09/2024
Welcome to the MedCare Health Clinic website (“Website”). By accessing or using our Website, you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully.
1. Introduction
MedCare Health Clinic provides a range of private healthcare services, including but not limited to blood tests, allergy testing, travel vaccinations, weight loss consultations, ear care services, hair loss treatments, and private prescriptions. These Terms govern your use of our Website and all associated services.
2. Use of the Website
- The content provided on this Website is for informational purposes only and is not intended as medical advice. Always consult a qualified healthcare professional before making any decisions regarding your health.
- You must be at least 18 years of age to use this Website. If you are under 18, you may use the Website only with the involvement of a parent or guardian.
- You agree not to use the Website for any unlawful purpose or in a way that might harm, disrupt, or impair the Website’s functionality.
3. Services
- MedCare Health Clinic offers both in-person and online consultations, where our qualified pharmacists and healthcare professionals will assess your health needs and, where appropriate, prescribe medication.
- We offer home delivery for prescribed medications. Delivery times may vary based on your location and availability of the medication.
- Our services are intended for individuals within the UK. If you are accessing our services from outside the UK, it is your responsibility to ensure compliance with local laws.
4. Privacy Policy
- Our Privacy Policy, which is incorporated by reference into these Terms, governs the collection, use, and sharing of personal information provided by you. By using the Website, you consent to our collection and use of your information as described in the Privacy Policy.
5. Intellectual Property
- All content on the Website, including text, images, logos, and other materials, is owned by MedCare Health Clinic or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without prior written consent from MedCare Health Clinic.
6. Liability
- While we strive to ensure that the information on our Website is accurate and up-to-date, MedCare Health Clinic makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website.
- To the fullest extent permitted by law, MedCare Health Clinic will not be liable for any loss or damage arising from your use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
7. Payment and Refunds
- Payments for services or products purchased through our Website must be made at the time of booking or ordering.
- If you need to cancel an appointment or order, please refer to our cancellation and refund policy [link to specific policy] for details on how to proceed.
Payments:
- Payment information is processed securely, and we comply with all relevant data protection regulations to ensure the safety of your financial details.
Refunds:
- Consultation Fees: If you need to cancel a scheduled consultation, you must do so at least 48 hours hours in advance to qualify for a full refund. Cancellations made after this period may not be eligible for a refund. Cancellations within 24 hours are not refundable.
- Product Refunds: Prescription medications and general medicines, due to safety and regulatory reasons, cannot be returned or refunded unless there was an error on our part in dispensing.
- Refund Processing: Refunds will be processed within 5 business days after the return or cancellation request is approved. Refunds will be issued via the original payment method used for the purchase.
Exceptions:
- All payments for services, products, or consultations offered by MedCare Health Clinic must be made at the time of booking or purchase unless otherwise specified
- We accept payments via [list of accepted payment methods, e.g., credit/debit cards, online payment platforms].
- Custom-made products or personalized health services are non-refundable unless faulty or not as described.
- Refunds for missed appointments due to patient error are not permitted.
8. Prescription Policy
- All prescriptions issued through MedCare Health Clinic are subject to our professional discretion and clinical judgment. We reserve the right to refuse to prescribe medication if it is deemed inappropriate or unsafe for the patient.
- Repeat orders for medications liable to misuse will be monitored closely, and we may decline to fulfill such orders.
9. Medication Delivery and Online Consultation Service
Delivery of Medications:
- We strive to ensure that all medications prescribed through our online consultation service are delivered within the time specified at the point of order. However, delivery times may be affected by factors beyond our control, such as courier delays, weather conditions, or other unforeseen circumstances. MedCare Health Clinic cannot be held liable for delays in delivery caused by third parties. We will, however, make every reasonable effort to assist you in tracking and resolving any delivery issues.
- In the event that your medication fails to arrive within the specified time, please contact us immediately at [Insert Contact Information]. We will investigate the matter and take appropriate action, which may include re-shipping the medication or providing a refund where applicable.
Accuracy and Truthfulness of Information:
- When using our online consultation service, it is imperative that you provide accurate and truthful answers to all questions regarding your health and medical history. This information is crucial in ensuring that our prescribers can make safe and informed decisions about your treatment.
- We reserve the right to verify the information provided during your consultation by accessing your Summary Care Record (SCR) from your GP or other healthcare providers, where necessary, to confirm your medical diagnoses and prescribing history. By using our services, you consent to this verification process if deemed necessary by our clinical team.
Click and Collect Orders:
- We offer a click-and-collect service for medications prescribed through our online consultation platform. Once your prescription is approved, you will have the option to collect your medication directly from MedCare Health Clinic.
- You will receive a notification when your medication is ready for collection. Please bring a valid form of ID when collecting your medication to verify your identity.
- Medications not collected within 14 days of notification may be returned to stock, and the order may be cancelled. If you anticipate any delays in collecting your order, please contact us to make alternative arrangements.
General Terms:
- All medications dispensed through our services are for personal use only and should not be shared with others.
- We reserve the right to refuse service or cancel an order if we believe there is a risk to patient safety or if the information provided during the consultation is found to be inaccurate or misleading.
10. Third-Party Links
- The Website may contain links to third-party websites that are not owned or controlled by MedCare Health Clinic. We are not responsible for the content, privacy policies, or practices of any third-party websites.
11. Changes to the Terms
- MedCare Health Clinic reserves the right to amend these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
12. Governing Law
- These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
- If you have any questions about these Terms or any of our services, please contact us at [email protected]
Terms and Conditions for MedCare Health Clinic Services
1. General Terms and Conditions
- All clinical services are performed by highly skilled registered professionals. Our Pharmacists are highly trained to prescribe and perfom a number of competent procedures including vaccine administration and phlebotomy.
2. Travel Clinic Terms and Conditions
2.1 Appointment and Consultation:
- Travel consultations are available by appointment only. Patients are encouraged to book well in advance, ideally 6-8 weeks before their planned departure.
- During the consultation, a comprehensive travel health assessment will be conducted to determine the necessary vaccinations and preventive measures based on your travel itinerary.
2.2 Vaccinations and Medications:
- The Travel Clinic provides a range of travel-related vaccinations and medications. It is the patient’s responsibility to inform the healthcare provider of any allergies, existing medical conditions, or current medications that could affect the safety and efficacy of the travel vaccines or medications.
- Some vaccinations require multiple doses for full protection. It is the patient’s responsibility to complete the vaccination schedule as advised.
2.3 Payment and Refunds:
- Payment for travel consultations, vaccinations, and medications must be made at the time of service.
- Due to the nature of vaccines and medications, refunds are not available once the service has been provided or the medication has been dispensed.
2.4 Documentation:
- Patients will receive an International Certificate of Vaccination or Prophylaxis (ICVP) where required. It is the patient’s responsibility to keep this document safe and present it during travel if necessary.
2.5 Follow-Up Care:
- If any adverse reactions occur after vaccination, patients are advised to contact the clinic immediately. Follow-up care or additional consultations may be necessary depending on the reaction.
3. Vaccination Clinic Terms and Conditions
3.1 General Vaccination Services:
- The Vaccination Clinic offers a wide range of vaccines for general health, including but not limited to, flu vaccines, HPV vaccines, and routine childhood immunizations.
- Patients must provide accurate medical history and inform the healthcare provider of any known allergies or adverse reactions to previous vaccines.
3.2 Vaccine Administration:
- Vaccines will be administered following a thorough assessment by a qualified healthcare professional.
- Patients may be required to remain in the clinic for a short period after vaccination to monitor for any immediate adverse reactions.
3.3 Payment and Refunds:
- Payment for vaccination services must be made at the time of administration.
- Vaccines are non-refundable once administered.
3.4 Documentation and Records:
- All vaccinations will be recorded in the patient’s medical record, and patients will be provided with any necessary documentation for their personal records.
3.5 Adverse Reactions and Follow-Up:
- In the event of any adverse reactions post-vaccination, patients should report back to the clinic. Follow-up consultations may be scheduled to manage any side effects or reactions.
4. Weight Loss Clinic Terms and Conditions
4.1 Initial Consultation and Assessment:
- The Weight Loss Clinic offers personalised weight management programs tailored to the individual needs of each patient. This begins with a comprehensive consultation and health assessment.
- Patients must provide accurate and complete medical history, including details of any current medications, previous weight loss attempts, and any medical conditions.
4.2 Program Participation:
- Participation in the weight loss program requires commitment to scheduled appointments, dietary plans, and exercise regimens as prescribed by the healthcare professional.
- Progress will be regularly monitored, and adjustments to the program may be made based on the patient’s progress and feedback.
4.3 Medication and Supplements:
- If weight loss medications or supplements are prescribed, patients will receive detailed instructions on their use. It is essential to follow these instructions precisely to ensure safety and effectiveness. We would also be in touch for our after care procedures.
- Patients must inform the clinic of any side effects experienced while on weight loss medications.
4.4 Payment and Refunds:
- Payment for weight loss consultations and any prescribed medications or supplements must be made upfront or as per the agreed payment plan.
- Refunds are not available for weight loss consultations or any medications or supplements provided as part of the program.
4.5 Confidentiality:
- All patient information and progress reports will be handled with strict confidentiality, in accordance with data protection regulations.
5. Compliance with Clinic Policies
- Patients are expected to comply with all MedCare Health Clinic policies, including punctuality for appointments, honest disclosure of medical history, and adherence to prescribed treatment plans.
- The clinic reserves the right to refuse treatment or discontinue services to patients who do not comply with these terms or who provide false or misleading information.
Blood Testing and Phlebotomy Services
1. Appointment Scheduling and Attendance:
- Blood testing and phlebotomy services at MedCare Health Clinic are available by appointment only. You are encouraged to book your appointment in advance through our website or by contacting the clinic directly.
- If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance. Failure to attend your scheduled appointment without prior notice may result in a cancellation fee of £20.
2. Pre-Test Instructions:
- Some blood tests may require specific preparations, such as fasting or avoiding certain medications before your appointment. You will be informed of any such requirements at the time of booking. It is your responsibility to follow these instructions carefully to ensure accurate test results.
- If you have any questions about the pre-test instructions, please contact us before your appointment.
3. Blood Collection and Testing:
- Our qualified healthcare professionals will perform all blood collection procedures in a safe and hygienic environment, following best practices in phlebotomy and infection control.
- While we take every precaution to ensure your comfort and safety during blood collection, you may experience minor discomfort or bruising at the puncture site. If you have a history of fainting or other concerns related to blood tests, please inform our staff in advance.
4. Test Results:
- Test results are typically available within [1-4 days business days], depending on the type of test performed. You will be notified when your results are ready, and you may access them securely via email or by visiting the clinic.
- Please be aware that certain tests may take longer to process due to their complexity or the need for additional analysis. We will keep you informed if there are any delays in receiving your results.
5. Interpretation of Results:
- Our healthcare professionals will review and interpret your test results as part of our service. If any follow-up is required based on your results, you will be contacted to discuss the next steps, which may include additional testing, treatment, or referral to a specialist.
- It is important to note that blood test results are only one part of your overall health assessment. Always consult with your healthcare provider to discuss your results in the context of your broader health and medical history.
6. Confidentiality and Data Protection:
- All blood test results and related personal health information are handled with the utmost confidentiality, in compliance with data protection regulations. Your results will only be shared with you and any authorized healthcare providers involved in your care, unless you provide explicit consent for further sharing.
- You have the right to access your blood test results and related health information at any time. If you wish to obtain a copy of your results, please contact us directly.
7. Payments and Refunds:
- Payment for blood testing and phlebotomy services must be made at the time of booking or at the clinic before the procedure. We accept various payment methods, including credit/debit cards and online payments.
- Refunds for blood testing services may be considered on a case-by-case basis, particularly if the service was not provided or if there was an error on our part. However, once the blood sample has been collected and the test initiated, refunds may not be possible.
8. Special Considerations:
- If you have any medical conditions, allergies, or concerns that may affect your ability to undergo blood testing or phlebotomy, please inform our staff before your appointment. We will make every effort to accommodate your needs and ensure a safe experience.
Privacy Policy – Effective Date: [01/09/2024]
Welcome to MedCare Health Clinic. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are registered with the ICO.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: Name, address, email, phone number, date of birth, and other contact details.
- Health Information: Medical history, prescription information, and other health-related details necessary for providing our services.
- Payment Information: Credit/debit card details and billing information for processing payments.
- Technical Information: IP address, browser type, device type, and other details collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To process orders, manage appointments, and deliver healthcare services.
- Communication: To send you important updates, such as appointment reminders, prescription updates, and health information.
- Payment Processing: To handle payments and provide billing information.
- Legal Compliance: To comply with legal obligations, including record-keeping and reporting requirements.
- Improvement of Services: To analyze usage patterns and improve our services and website functionality.
3. Data Sharing and Disclosure
We may share your information with:
- Healthcare Providers: For the purpose of providing you with medical care.
- Payment Processors: To facilitate payment transactions.
- Legal Authorities: If required by law or to protect our legal rights.
- Service Providers: Third-party vendors who assist us with various services such as IT support, analytics, and marketing.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website performance and user experience.
- Analyze traffic and usage patterns on our website.
- Personalize content and advertisements.
You can manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your personal information, including:
- Encryption: Sensitive data is encrypted during transmission.
- Access Control: Access to personal data is restricted to authorized personnel only.
- Data Storage: Data is stored on secure servers with regular backups and monitoring.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
To exercise these rights, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes. Please review this policy periodically for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: MedCare Health Clinic. [email protected]
At MedCare Pharmacy, we prioritise exceptional service and value your feedback. Most of our customers are highly satisfied with our services, but we understand that, at times, things may not go as expected. If you have any concerns about a service or product, please don’t hesitate to let us know If something doesn’t meet your expectations, please reach out to us. Whether by post, phone, or email (details below), we’re here to listen and help resolve any issues.
Contact us: Address: 41 Ormskirk Road, Preston, PR1 2Qp.
Phone: 01772 356004
Email: [email protected]
We’ll confirm receipt of your complaint within 72 hours and aim to resolve it within 7–14 days. For urgent concerns, we recommend calling us so we can assist you right away. We’ll keep you informed throughout the process to ensure your concerns are addressed to your satisfaction.